Responsible Gaming

Gaming Should Be Entertainment

Online gaming should be an enjoyable form of entertainment, not a way to make money or solve financial problems. At Rocket Casino AU, we are committed to promoting responsible gaming practices and supporting the wellbeing of our players.

Please gamble within your means and only with money you can afford to lose. If you find yourself struggling with your gaming habits, help and support are available.

Age Verification

Online gaming is strictly for persons aged 18 years and over (or the legal age in your jurisdiction in Australia).

Bondi Solar Energy and Rocket Casino AU do not knowingly permit access to gaming services by minors. By accessing our services, you confirm that you are of legal age to gamble in your location.

Warning Signs of Problem Gambling

If you recognize any of the following signs in your gaming behavior, you may be developing a gambling problem. Please reach out for support:

• Chasing Losses: Trying to win back money you've lost by gambling more
• Hiding Your Gambling: Concealing your gaming activity from family, friends, or partners
• Loss of Control: Being unable to stick to limits you've set for time or money spent
• Increased Spending: Needing to gamble with larger amounts to feel the same excitement
• Neglecting Responsibilities: Missing work, school, or important personal obligations due to gaming
• Financial Stress: Using borrowed money, credit cards, or savings to fund gaming
• Mood Changes: Feeling anxious, irritable, or depressed when not gambling
• Failed Attempts to Stop: Repeatedly trying and failing to reduce or quit gaming
• Escape from Problems: Using gaming to escape stress, anxiety, or other difficulties
• Relationship Strain: Gaming causing conflict with family, friends, or colleagues

Self-Help Tools & Safer Gaming Features

Rocket Casino AU offers several tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you can deposit within a specific timeframe (daily, weekly, or monthly). Once reached, you cannot deposit further until the period resets.
• Loss Limits: Set a limit on the maximum amount you're willing to lose during a gaming session. Your account will be suspended once this limit is reached.
• Reality Checks: Receive regular reminders about how long you've been playing and how much you've spent. These pop-up notifications help you maintain awareness during your session.
• Time Limits: Set a maximum duration for your gaming sessions. Your account will automatically log you out when the time expires.
• Self-Exclusion: Voluntarily exclude yourself from accessing your account for a period you choose (typically from 24 hours to several years). During this time, you will not be able to log in or access gaming services.
• Account Closure: Permanently close your account if you wish to stop gaming entirely.

To access these tools or modify your settings, please log into your account or contact our customer support team.

Support Organizations in Australia & Internationally

If you or someone you know needs help with problem gambling, the following organizations provide free, confidential support:

Australia

• Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Offers free online counseling, information, and resources for problem gamblers and their families across Australia.
• Lifeline Australia
  Phone: 13 11 14 (24/7)
  Email: [email protected]
  Provides crisis support and suicide prevention services.

United Kingdom

• GamCare
  Website: www.gamcare.org.uk
  Offers free counseling, support, and information for problem gamblers.
• GamStop
  Website: www.gamstop.co.uk
  A free national self-exclusion scheme allowing individuals to self-exclude from all online gambling operators.

Canada

• Responsible Gambling Council
  Website: www.responsiblegambling.org
  Provides education, treatment resources, and support for problem gambling across Canada.

United States

• National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-522-4700 (24/7)
  Offers counseling referrals, information, and resources for problem gamblers.

Germany

• Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de
  Provides information and support resources on problem gambling in Germany.

Seek Help Today

If you are struggling with gambling, you are not alone. Help is available.

Whether you're concerned about your own gaming habits or worried about someone else's, reaching out to one of the organizations listed above is a positive first step. These services are confidential, non-judgmental, and free.

Remember: Recovery is possible, and many people have